Refund policy

At Silhouette Slimming**, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy below:  

 1. No Refunds on Completed Services
Once a service has been provided, it is non-refundable. This includes all slimming treatments, consultations, and packages that have been used, in part or full.  

 2. Refunds for Unused Packages 
•⁠  ⁠If you have purchased a package but wish to discontinue before using any sessions, you may request a refund within *[X] days* of purchase.  
•⁠  ⁠A 20% administrative fee will be deducted from the refund amount.  
•⁠  ⁠If any sessions have been used, the used sessions will be charged at the full, non-discounted price, and the balance may be refunded after deductions.  

3. Cancellation & Rescheduling Policy  
•⁠  ⁠Appointments must be canceled or rescheduled at least 3 hours in advance.  
•⁠  ⁠Late cancellations or no-shows may result in a deduction from your package or a fee of *[X]% of the session cost*.  
4. Medical Reasons
•⁠  ⁠If you are unable to continue treatments due to a medical condition, a refund may be issued upon submission of a valid medical certificate.  
•⁠  ⁠The refund will be calculated based on unused sessions, with deductions for administrative fees.  

5. Refund Processing 
•⁠  ⁠Approved refunds will be processed within 7 to 14 business days via the original payment method.  
•⁠  ⁠Refunds for credit card payments may take additional processing time depending on the bank.  

6. Non-Refundable Items
•⁠  ⁠Gift cards, promotional packages, and trial sessions are strictly non-refundable.  
•⁠  ⁠Any complimentary or bonus sessions given as part of a promotion cannot be converted into cash or refunded.  

For any refund inquiries, please contact our customer service team at +65 9894 4447.